Returns & Refund Policy
Costumer may return most new, unopened items within 30 days after delivery for a full refund by "Costumer's Right of Withdrawal".
In this case, the shipping must be done by traceable courier and return shipping costs will be paid by the Costumer.
We will pay the return shipping costs in case the return is a result of our error only (e.g. you received an incorrect or defective item, etc.).
The Costumer should expect to receive his refund within four weeks after giving his package to the return shipper, however, in many cases the refund will be delivered more quickly. This time period includes the transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes us to process and verify the integrity of item/items of the return once we receive it (3 to 5 business days), and the time it takes Costumer's bank to process our refund request (5 to 10 business days).
Return and Refund policy for a BNF drone
As the BNF drone is largely a custom-made product, we can accept a Return and make a Refund for it only if it never flew before return shipping. This means the Costumer should take care of verifying electronic functionality by "no-prop" USB bench tests of your BNF drone soon after delivery and to let us know about possible defect before to fly it.
Refund Policy for pre-ordered items or not yet shipped orders
Refund for pre-ordered items or not yet shipped orders is always possible.
If the return of an item or a refund for pre-ordered and/or not yet shipped orders are needed, please Contact Us specifying the order number and details about the product/s to be returned. We will respond within 24/48 hrs. with instructions.
Shipping Rates for Italy: SDA Express Courier: starting from 6,90 €; UPS Express Courier: starting from 9,90 €
Shipping Rates for EU: UPS Express Courier: starting from 16,90 €
If your Country or Town is not listed in the check-out page, please Contact Us for a quotation.
We virtually can ship to any address in the World. Note that there are restrictions on some products that cannot be shipped to international destinations.
When The Costumer place an order, we will estimate shipping and delivery dates for you according to the availability of items in your cart and the chosen shipping option.
Shipping of regularly available products generally occurs within 24/48 hrs after confirmation of payment and we do our best to keep The Costumer up to date on the order status providing the Tracking ID soon after the parcel pick up. Please note that estimated shipping and delivery date we provide are anyway not binding.
Please also note that the shipping rates for many items we sell are weight-based. The shipping weight is NOT the physical weight of the item as out of the box and reported on the product specs.